FAQS

How do I care for my earrings? 

Moisture is not jewelry’s friend. Try to keep your earrings dry and avoid contact with water, hair spray, soaps, sunscreens, perfumes, makeup, etc. It’s best to store all jewelry pieces so that they are not touching each other. Wipe gently with a soft cloth after each wear to maintain the beauty and integrity of each piece. Many of the components I use are vintage, and so some natural patina development of the metals should be expected. 


Do you offer returns or exchanges? 

I want every customer to be 100% happy with every item they receive. But as a small business owner (and busy mom of 5!), who makes each earring by hand, I cannot issue refunds on orders. But I am always happy to work with my customers to issue shop credit if you are not 100% satisfied (with the exception of custom orders made to a client’s specifications, which cannot be re-sold or re-used). 

If an item is damaged in shipping I will do my very best to fix it. But the item must be shipped back to me for repairs or replacement.

Thank you for understanding. 

Wait. You have 5 kids and you started a small business? Are you crazy?

Yes. Yes, I am. 

 More questions?

Send us an email at: rachel@rachelandrosecollection.com